Support & Sustenance

EMM Implementation Services

When you add one or more Unica® enterprise product, or migrate from a legacy system, you need to start off with the momentum that delivers immediate value. Pivotal Dimension® Implementation Services can help you accelerate the implementation of EMM solutions so you can rapidly achieve the business benefits you expected and realize immediate value.

Our team provides you with expert product, technology and marketing leadership, best practices and draws upon its extensive experience in consulting and R&D of Unica products to help you design a robust, flexible and scalable solution to maximize your investment.

Our project manager and architect will work with you to define success criteria, project milestones, which will deliver value and get you started quickly and a project plan to achieve each milestone and overall solution.

Throughout the project, our team is focused on ensuring that your organization is successful with the solution, user adoption and empowerment, minimizing risk and maximizing speed and ROI. Using our time tested approach and implementation methodology you would join a community of marketers having effective, scalable, robust and flexible EMM solution.

Education & Training Services

We offer a wide variety of trainings to help your employees work better, smarter, and more productively. Product experts conduct these trainings and share their product knowledge and best practices.

      • Introduction to Unica Campaign
      • Unica Campaign Administration
      • Unica Campaign Architecture and Installation
      • Unica Campaign Advanced Techniques
      • Unica Campaign Reports Installation and Administration
      • Introduction to Unica Marketing Operations
      • Unica Marketing Operations Administration
      • Unica Marketing Operations Architecture and Installation
      • Introduction to Unica Interact
      • Building Interactive Campaigns
      • Interact Advanced Concepts and Techniques
      • IBM Interact Advanced Patterns
      • Introduction to IBM eMessage
      • Contact Optimization to Optimizing Your Contact Strategy
      • Introduction to IBM eMessage
      • Introduction to IBM Detect a.k.a IBM Opportunity Detect

In addition to generic product training programs, we also offer individualized, job role based product/solution training to ensure each employee gets the training they need to become self-sufficient. You can choose the ideal learning location and environment, whether it’s online, onsite at your organization, or anywhere else you decide.

Technical Review & Optimization

Upon completion of your implementation, we can provide additional support and services. Technical Review and Optimization services are recommended six to twelve months post production to further leverage your investment and to address any user adoption, performance or maintenance challenges.

As part of this type of services engagement, we will also perform system health check, review maintenance activities and practices, system performance, usage, etc. and address those issues and challenges.

Support & Sustenance Services

Pivotal Dimension is always ready to lend a helping hand. We can help you with technical expertise, resources, and bandwidth. Our experts can work with your team, and providing necessary expertise to help you reach your goals and run the operations optimally.

Longer term, we can provide you with customized level of support for EMM solution management and maintenance. Please contact us for some of our most popular support packages

Marketing Data Marts & Analytics

The amount of customer data available to marketers is almost overwhelming. But inside the avalanche, there are very valuable insights waiting to be discovered. Pivotal Dimension will help you transform both structured and unstructured data into actionable intelligence you can leverage to learn when, where and how to reach your best customers — and what to say once you’ve got their attention.

We’ve spent years creating and executing impactful database marketing solutions for clients around the globe. We can help you understand, organize, optimize and grow your data to drive smarter, more efficient and effective marketing decisions.

There’s little value in data if you don’t put it to work. Our team transforms your data into actionable insight that drives customer acquisition, retention and revenue expansion. We excel at using analytics to measure the effectiveness of your existing marketing programs, as well as combining analytics with predictive modeling to identify untapped opportunities. The result is smart, cost-effective marketing that delivers real results.

Marketing Service Providers

Pivotal Dimension provides hosted marketing solutions for our customers. We can host products like IBM Unica, Cognos and Marketing Data Marts, and can provide professional services, system integration, services, data mart, data enrichment and application maintenance services.

Our competencies include customer data integration, data quality and de-duping, database marketing, prospecting, campaign management, marketing resource management, customer analytics including technology hosting.

IBM EMM Suite Reseller

We are certified IBM Partner and are reseller of all products within the IBM Enterprise Marketing Management Suite.

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